Refund policy

Refund & Return Policy

At South of Sober, most products are made to order specifically for you. Because of that, we do not accept returns or exchanges for change of mind, buyer’s remorse, or incorrect size selection.

Please review product descriptions and sizing information carefully before placing your order.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

Once reviewed and approved, we may offer a replacement or refund at no additional cost.

Damaged, defective, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. We will review the issue and work to make it right.

Sizing issues
Because products are made to order, we cannot accept returns or exchanges for incorrect size selection. Please check the sizing information provided on the product page before ordering.

Cancellations
Orders begin processing quickly. Once an order has entered production, it may not be possible to cancel or change it. If you need to request a change or cancellation, contact us as soon as possible.

Lost or missing packages
If tracking shows your package as lost, or your order has not arrived within a reasonable time after the expected delivery date, please contact us so we can review the shipment and determine the appropriate next step.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the issue was caused by an error with the order.